Make sure yourdeviceisconnected to the“AbleCenter / AbleCenterN” wireless network.
Make sure yournetwork card is enabledon your computer. Click the network icon at the bottom of the Windows taskbar and open the Network and Sharing Center. Then click change network adapter settings and activate the correct network connection.
Checkthe settingsin the software, right-click in the AbleCenter program image or hold your finger in the middle of the screen if you are using iOS or Android, then select settings and check that the correct camera and/or AbleGrabber is selected.
Unplug the power cordfrom the AbleGrabber, wait 1 minute and plug it in again.
Press F11to switch to the AbleGrabber image (F10 to switch to the camera image)
Make sure the HDMI splitteris connected properly (applies only to those who do not have HDMI out on the interactive screen)
Make sure the AbleGrabber is connected correctly.A monitor cable (VGA / HDMI) from theout-porton the projector or Smart-Board (VGA-out or monitor-out / HDMI-out) and into thein-porton the AbleGrabber.
Make sure that:a network cable is connected from the ethernet port on the AbleGrabber device to one of the available four numbered LAN ports on the router.
If you have an HDMI signal that goes into the projector/SmartBoard, there must also go an HDMI signal out from the projector/SmartBoard and into the AbleGrabber. The same applies to VGA connections. Neither the projector nor the SmartBoard can convert a digital signal to analog and vice versa.
Check the configuration on the Projector or SmartBoard.Check that the VGA signal out is activated and that the image is displayed on the projector screen.
Blue screen:If there is a blue screen instead of an image, it means that you have contact with the AbleGrabber and that the problem lies within the image transferring. Make sure that the output port on the projector or SmartBoard is active. The resolution of the sender/teacher's PC may also be the cause of this problem. To adjust the resolution, you must be on thecomputer's desktop. Then right-click and scroll down to "Display Settings" or "Display Resolution" depending on the version of Windows you have. There you must set ahigherresolution than1380 × 800. Then press use. When using Windows 10, you must further click on "Advanced Display Settings" and set a higher resolution:1380 × 800 (resolution may vary from PC to PC, feel free to try all of them). Then press use. NOTE! these settings need to be changed after connecting the VGA / HDMI cable.
Nothing happens when I press F11:Sometimes the "Windows Firewall" blocks the connection between the AbleGrabber and the PC. To solve the problem, go to "Windows Firewall" settings and allow "AbleCenter" to have full access to the network.
Check if the router isswitched on(flashing light), check the power connection, and the on/off button.
Check theWiFi buttonon the side of the router, it should be pressed.
The PC may have anold network cardwhich only allows the AbleCenterN (2.4GHz) network to appear. You can consider switching to a PC that has a 5Ghz card or inserting an external USB 5Ghz network card that provides access to the AbleCenter (5GHz) network.
Connect theInternet cable to the WAN/Internet port on the AbleCenter router.
Enable "Auto-Connect"on advanced settings in the AbleCenter software. This feature allows the application to automatically connect to the AbleCenter/AbleCenterN network while using the software, and disconnect from the network after closing the software.
Use anexternal USB wireless network cardto be connected to the ‘AbleCenter’ and leave the internal wireless network card connected to the Internet.
Start by enabling "measure performance" onadvanced settingsin the AbleCenter software to check performance.
If you have changed toFull HDresolution “1920 × 1080” you may want to go back to * 1280 × 720 to reduce delays.
If you get below50fpson PC and below30fpson tablets, you can change the *framerate settings. This can be found in the "advanced settings" in the AbleCenter software.
If the measurement shows that you have a "delay" that is higher than30msthen you can change the *framerate settings. This can be found in the "advanced settings" in the AbleCenter software.
* Frame rate and resolution settings require a software restart and may take up to 15-20 seconds to apply.
Right-click on the power iconto check which mode it is set to. (High performance is preferred)
Check if the main power (charger) is connected.
Checkwhich networkyou are connected to, the preferred network is the 5GHz network "AbleCenter", the 2.4Ghz network is "AbleCenterN" and will not always deliver as fast image transferring as the 5Ghz network.
"Auto-Connect" is removed from the "AbleCenterN" network, and set the "AbleCenter" as the default network.
It maytake some timebefore the "AbleCenter" network appears after restarting the router.
Update to the latest AbleCenter version.
In some cases, the 2.4 GHz network may be less busy and work better.
The user's PC / devicecan be the cause of frame drop and latency. We recommend having a machine with i5 or i7 processors, a minimum of 8GB RAM and SSD disk, network card that supports 802.11ac (5GHz network)